Privacy Policy


 

Last Updated on August 15, 2018

Reward The Fan ("RTF," "us," our" or "we") is committed to protecting your privacy. Our privacy policy, which applies to all Users of our Website, App and Services, is designed to explain the information we collect and how we use it to provide our services and give Users a better experience ("Privacy Policy"). Capitalized terms not defined in this Privacy Policy have the meanings given in our Terms of Use located at Terms. This Privacy Policy is part of, and incorporated into, the Terms of Use.

By accessing and using the Website, App and/or Services, you consent to our collection, storage, use and disclosure of your personal information and other information as described in this Privacy Policy.

1. Voluntarily Submitted Information

We collect both "Personal Information" and "Anonymous Information" about our users. Personal Information is information that can be used to contact or identify you, such as your full name, email address, phone number, street address and real estate license number, as well as information that is linked to such information. Anonymous Information is information that cannot be used to contact or identify you and is not linked to information that can be used to do so. It includes passively collected information about your activities on the Website, App and Services, such as usage data, to the extent that information is not linked to your Personal Information.

Users can access and browse a majority of the Website and download the App without disclosing Personal Information, although, like most website and mobile app providers, we passively collect certain information from your devices, such as your IP address, browser information, unique device identifier ("UDID") and/or your mobile operating system. We also collect geolocation data from Users that download and open the App.

a. Types of Information We Collect We collect information that you voluntarily provide to us during your use of the Website, App and/or Services, including when you subscribe to our broker listings, enter information in the Resident Portal or App, schedule a tour of an available apartment, contact an agent and fill out the general Contact Form.

b. Information Collected Via Technology We may collect information from your use of the Website, App and Services, including your hardware model, browser type, operating system, Internet Protocol (IP) address and domain name. If you are using a mobile device, RTF may also receive your UDID, or another unique identifier, and mobile operating system. We may correlate this information with other Personal Information we have about you. We may also use tools such as cookies to gather information as well. "Cookies" are small pieces of information that a website sends to your device while you are viewing the website. We use both session Cookies (which expire once you close your web browser), persistent Cookies (which stay on your device until you delete them) and third-party Cookies (which are placed by a website from a domain other than ours) to provide you with a more personal and interactive experience. Persistent Cookies can be removed by following web browser help file directions. A "Pixel" is a snippet of code that collects information about a visitor’s behavior on a website, and then sends the information back to the originating platform to be processed and reported.

c. Geolocation Data If you access the Services through a desktop or mobile device, we may access, collect, monitor and/or remotely store "geolocation data".

d. Third-Party Services You may be able to register for or access the Services using a third-party service, such as your social media account (e.g. Facebook, Twitter, Instagram, etc.). By using these tools, you acknowledge that some account information from your account on the applicable third-party service may be transmitted into your account with us, and that such information is covered by this Privacy Policy.

We may also obtain information from other sources and combine that with information we collect directly. For example, we may collect information about you from third parties, including but not limited to identity verification services, fraud detection service providers, credit bureaus, mailing list providers and publicly available sources. If you create or log into your account through a social media site, we will have access to certain information from that site, such as your name, account information and friends lists, in accordance with the authorization procedures determined by such social media site.

We may also use third party services, such as Google Analytics, to track and analyze online behavior data of Users. If you would like to opt out of Google Analytics, please download and install the browser plugin at http://tools.google.com/dlpage/gaoptout?hl=en. Users can also opt out of third party interest based advertising by visiting the Network Advertising Initiative’s deactivation website at www.networkadvertising.org/choices/.

e. Other Collection Methods If you choose to use our referral service to tell a friend about our App or Website, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the App or Website and may send up to three follow up emails. Reward The Fan stores this information for the purpose of sending this one-time email and tracking the success of our referral program.

Some features of the Services allow you to provide content to the Services, such as video clips. All content submitted by you to the Services may be retained by us indefinitely, even after you terminate your Account. We may continue to disclose such content to third parties in a manner that does not reveal Personal Information, as described in this Privacy Policy.

We may communicate with you via push notification, email, SMS, MMS or other text message ("Message") (to the extent you permit us to do so), and we may collect information regarding such communications, such as confirmation when you open an email, read a Message or receive a push notification.

Some of your activity on and through the Services is public. This may include, but is not limited to, content you have posted publicly on, through or in connection with the Services, including without limitation on public portions of Third Party Services, such as your social media accounts.

2. How We Use Your Information

a. Anonymous Information We may use Anonymous Information for the following representative purposes:

 ● Perform internal operations on the Website and App

 ● Improve the Website, App and Services and customize the user experience

 ● Aggregate the information collected via Cookies and Pixels to use in statistical analysis to help us track trends and analyze patterns

3. How We Share and Disclose Information

We know how important it is to keep your information confidential. We will not rent, sell or share your Personal Information with third parties except as specifically approved by you at the time of disclosure or under the circumstances described in this Privacy Policy.

If you do not want us to use or disclose Personal Information collected about you in the ways identified in this Privacy Policy, you may choose not to use the Website, download the App, or provide your Personal Information at any time.

In addition to using the information collected by us for the purposes described in Section 2 above, we may also share your information as described below. Please review our sharing policy closely, especially with respect to your Personal Information.

In addition, by downloading and using the App, you agree to allow us to share your geolocation information.

a. Service Providers We share Personal Information with vendors, consultants and other third-party service providers who perform services on behalf of - and at the request of - RTF, including without limitation, companies that provide email services and host the Website, App and Services. RTF has selected companies who maintain high standards with respect to privacy and agree to use the Personal Information only to perform specific services on behalf of RTF and in accordance with the terms and conditions of this Privacy Policy.

b. Compliance with Laws, Law Enforcement and Safety We may disclose information we have collected about you if required to do so by law or if we, in our sole discretion, believe that disclosure is reasonable to (i) satisfy any applicable law, regulation, legal process or governmental request; (ii) enforce this Privacy Policy and our Terms of Service, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise address fraud, security or technical issues; (iv) respond to user support requests, or (v) protect our rights, property or safety, our users and the public. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention.

c. Aggregated Anonymous Information Aggregated Anonymous Information is the combination of your Anonymous Information with the Anonymous Information of other Users ("Aggregated Anonymous Information"). Aggregated Anonymous Information does not allow you to be identified or contacted. We may share such Aggregated Anonymous Information with third parties.

d. Business Transactions We may share all or some of your Personal Information with any of our subsidiaries, joint venturers, or other companies under common control, in which case we will require them to honor this Privacy Policy. Additionally, in the event we undergo a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge that such transfers may occur and are permitted by this Privacy Policy, and that any entity that acquires us, is merged with us or that acquires our assets may continue to process your Personal Information as set forth in this Privacy Policy.

4. Your Choices

By submitting Personal Information, you consent to receive certain communications from us. You may modify or opt out of receiving messages sent for marketing purposes, or certain other communications, by following the unsubscribe instructions in such messages. Please note that despite any indicated marketing preferences, we may send you administrative emails regarding the Website, App or Services, including, for example, notices of updates to our Privacy Policy.

5. Updating Your Personal Information

You may revise your Personal Information by contacting us directly at privacy@rewardthefan.com. However, please note that we may be required to maintain certain Personal Information, or to maintain certain Personal Information for a period of time, in which case we will comply with your deletion request only after we have fulfilled such requirements. When we delete any information, it will be deleted from our active database, but may remain in our archives. We may retain your information for fraud detection or similar purposes. Note that if we have already disclosed some of your Personal Information to third parties, we cannot access that Personal Information any longer and cannot compel the deletion or modification of any such information by the parties to whom we have made those disclosures.

6. Children

This Website, App and Services are not directed to or intended for children under 13 years of age. We do not knowingly solicit, collect or maintain information from those we actually know are under 13, and no part of our Website is targeted to attract anyone under 13. We also do not send e-mail correspondence to anyone who advises that they are under the age of 13. If we later obtain actual knowledge that a User is under 13 years of age we will take steps to remove that User’s Personal Information from our systems. If you are the parent or guardian of a child whom you believe has disclosed Personal Information to us, please contact us at privacy@rewardthefan.com so that we may delete and remove such information from our system.

7. Security and Data Retention

We are very concerned with safeguarding your information. We employ all reasonable administrative, physical and electronic measures designed to protect your information from unauthorized access. We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored "personal data" (as defined in applicable state statutes on security breach notification) to you via email and/or conspicuous posting on the Website in the most expedient time possible and without unreasonable delay, insofar as it is consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system. Although guaranteed security does not exist either on or off the Internet, we make commercially reasonable efforts to make the collection and security of such information consistent with this Privacy Policy and all applicable laws and regulations. Your consent to such purpose remains valid after termination of our relationship with you.

8. Changes to Our Privacy Policy

We reserve the right to change, modify, add or remove portions of this Privacy Policy at any time and without prior notice, and any changes will become effective immediately upon being posted unless we advise you otherwise. However, we will not use your Personal Information in a way that is adverse and materially different from the uses described in this Privacy Policy without giving you an opportunity to opt out. Your continued use of the Website, App and Services after this Privacy Policy has been amended shall be deemed to be your continued acceptance of the terms and conditions of the Privacy Policy, as amended. We encourage you to bookmark this webpage and review this Privacy Policy regularly.

9. California Privacy Rights

Under California’s "Shine the Light" law, California residents have the right to request in writing from businesses with whom they have an established business relationship: (i) a list of the categories of Personal Information, such as name, address, e-mail address, and the type of services provided to that individual, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties direct marketing purposes, and (ii) the names and addresses of all such third parties. To request the above information, California residents can email us at privacy@rewardthefan.com.

10. Contact Us

If you have any questions regarding our Privacy Policy, you can contact us via email at privacy@rewardthefan.com or write to us at Reward The Fan, 336 West 37 Street, 9th Floor Suite 940, New York, NY 10018.