FREQUENTLY ASKED QUESTIONS


What is Reward The Fan?


Reward the Fan is a live trivia game show app where you can play to earn Reward Dollars and tickets to see live events. Play every day with our live host and win real prizes for getting answers correct. Use the Reward Dollars you've earned to purchase tickets. It's as simple as that!

How Much Does It Cost?


Nothing! The app is free to download from the App Store and Google Play Store! You DO NOT need to spend money in order to play or win the game.

How Do I Play?


To learn about how to play Reward The Fan Trivia, please check out our How To Play section and read the rules!

What are Reward Dollars?


Reward Dollars can be used to purchase tickets to any event on our site and app. Each Reward Dollar is comparable Dollar for Dollar to purchase tickets anywhere on Reward the Fan.

Why does Reward the Fan Require a phone number to sign up?


We require a phone number in order to verify and protect all accounts. This verification process helps to prevent users from trying to sign up on multiple platforms.

Where do the prizes come from?


All of the prizes, including Reward Dollars and Tickets, are sponsored by Right This Way Corp.

What is My Referral Code?


Your referral code is your username. Share your username with your friends and after they play their first game, you'll receive an Extra Life!.

My friend joined using my referral code, but I haven't received my Extra Life.


Not to worry! First, confirm with your friend that they spelled your referral code correctly. You'll receive an Extra Life ONLY once they've played their first game.
Only ONE extra life will be given, no matter how many times that player uses it after their first.

Where can I add a referral code after registering?


On the home screen, tap the three-dot button and choose the Add Referral option. Type in your referral code and tap Okay.

Can I change my username?


Sure! Tap on the three-dot button on your home page.
Tap on your currently listed username and type in a new one!

My stream is not clear. How can I fix this issue?


If you are having any streaming issues, tap on the Reward The Fan icon on the upper left corner of the game.
Exit the game and re-enter by tapping on the Play Game Button on the bottom left of the home screen.
If the issues persist, make sure you are connected to a strong WiFi connection or have strong cell service.
If this does not fix your issue, please email us at help@rewardthefan.com !

I'd like a shoutout for my birthday, or another special event. How can I submit that information?


We'd love to give you a shoutout!
Please email us at itsmybirthday@rewardthefan.com !

I'd like to send feedback or suggest a cool feature. How can I do that?


We love your feedback! Email us at feedback@rewardthefan.com or feel free to message us on Social Media.

I'm writing an article or looking to interview someone about Reward The Fan. Who can I reach out to?


Awesome! Email us at press@rewardthefan.com with details.

I want to work at Reward The Fan. How can I apply?


We'd love to have you on the team! Email us at jobs@rewardthefan.com to inquire.

How can I submit trivia questions to be used in the live games?


Check out our Submit Trivia tab under our About section.

I'd like to partner with Reward The Fan, who can I contact?


Please email us at partnerships@rewardthefan.com with all of the details!

How do I submit a complaint about copyright, impersonation, trademark, or other Terms of Service issues?


Review our Terms of Service and Rules for more information.
They can be found under the About section in the Settings tab.
For any other issues, email us at feedback@rewardthefan.com

Having any other trouble?


Contact us at help@rewardthefan.com with any issues you're having.